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The underlying differentiator to traditional transit services is the inclusion of a reservation mechanism resulting in a personalised and convenient mode of transport.
Demand-Responsive Transport has enabled Transit Agencies and Fleet Operators with a way to service areas of lower-density where economics or feasibility of fixed-route, mass transit is untenable.
As technology has improved, Demand-Responsive Transport platforms are becoming increasingly popular, improving scheduling and routing optimisation and delivering full-fleet orchestration unseen until recent times.
This means, Fleet Operators and transit agencies are able to improve their fleet coverage and deliver a superior passenger experience.
Liftango supported us with the development and launch of a brand new rural on-demand service in the county of North Lincolnshire in England. JustGo is now up and running but has a roadmap for future improvements to make the customer experience even better!
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These are connector services or ‘first-mile, last-mile’ services that get commuters to and from a main commute hub during peak travel periods. The benefit over traditional fixed-route feeder services is that they can dynamically service a designated service zone. This provides greater service coverage for the Fleet Operator and improves patronage on the main commute corridor.
Designed as ‘free-roam’ zones, these public transport services act as a point-to-point service allowing passengers to choose their pick up and drop off location within a defined service zone.
Also known as paratransit or Non-Emergency Medical Transport (NEMT). This was one of the earliest forms of DRT and connects members of the community to essential services such as medical appointments, groceries and retail or points of interest.
A private fleet contracted to an organisation to provide transit services for employees. The benefit of having a DRT enabled fleet allows organisations to service employee demand dynamically and without the restriction of a defined service route or timetable.
By merging the unique requirements of on-demand shared transport and carpooling we created a hybrid platform that dramatically reduced the stress of setting up, managing and growing your vanpool community. This means that fleets are only being used when required—saving time, money and emissions!
We’ve characterised the difference of Demand-Responsive Transport technology by its ability to service three main areas:
Phone-based scheduling
Manual assignment of vehicle dispatch
Inefficient vehicle dispatch and higher cost of operation
Computer aided vehicle dispatch
Live vehicle tracking for operations
(Some) routing optimisation - typically run one day in advance for next day shift
Requires manual entry and/or periodic fleet optimisation
Full scheduling and routing of vehicles for passengers
Auto-dispatch of vehicles
Optimised to handle last-minute bookings for passengers
Vehicle supply ratio is critical to service advanced booking demand
Queues multiple requests then dispatches available vehicles
Inconsistent vehicle dispatch for advanced bookings means less certainty of actual pickup time
Full scheduling and routing of vehicles for passengers
Continual optimisation of fleet movements for greatest efficiency
Handles advanced and last-minute bookings for passengers
Matches request to available vehicle and guarantees pickup option
Encourages more pooled trips
Guaranteed advanced bookings will be prioritised over last-minute requests
This is the most flexible service offering and will allow for the creation of many temporary nodes within a service zone. A passenger can choose to be picked up and dropped off at any point within the service zone. Fleet movements are based on the most efficient route to service a known passenger manifest.
Similar to a hub-and-spoke fixed-route model, a vehicle has the ability to create temporary nodes or pickup locations anywhere within a service zone and connect passengers to a central hub. This model makes a case for replacing existing underperforming fixed-route feeder services. With Dynamic DRT feeders, they can cover a larger area more efficiently than a fixed-route 40-seater bus and personalised service.
This type of design consolidates multiple pickup requests into one ‘meeting point’, thus onboarding multiple passengers at the one location. This allows for a fleet to service a high demand period more effectively as onboarding capacity is doubled or tripled resulting in efficiency gains and a higher passenger per vehicle hour ratio. It requires additional understanding from the rider, but leads to more efficient services during high demand times.
Allows for passengers to transfer from one geographical service zone to another without the need to change modes or vehicles. This is effective and can dramatically improve the passenger experience. However, if the technology is not configured correctly this can cause inefficiencies as vehicles miles driven may increase.
This allows for frequent pickups typically on a loop or feeder service, where buses will have visibility to the demand at each stop and only set down if a passenger is waiting. This model can be configured to take advantage of walk-up demand to certain stops or take pre-booked trip requests.
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