An in-depth look at a point-to-hub on-demand public transport trial in New South Wales, Australia.
This commuter transport service connected residents to their local train station during peak periods. By creating a convenient, safe and reliable service— CoastConnect increased patronage month-on-month and retained loyal passengers.
In February 2018, Liftango deployed an on-demand solution as part of a State- wide multi-site On-Demand Public Transport trial on the Central Coast of NSW. The deployment is a point-to-hub service connecting residents to a nearby train station.
The City of Woy Woy is a regional, low-density area on a peninsula that makes travel in and out challenging during peak periods.
Being an hour from Sydney, many residents choose to commute to work via rail. The subsequent congestion at the station is a direct result of peak demand and insufficient parking.
It results in the following challenges;
Liftango and CTCCL launched CoastConnect. A commuter transport service connecting residents to the station during peak periods.
To encourage usage and create loyal patronage the service launched with ‘door- to-hub’ capabilities. This meant residents received the highest level of convenience, and are picked up from any point they choose within the service zone.
Later the service was modified to a ‘meeting point-to-hub’ service. This enabled CTCCL to service more demand during the operating hours. By condensing multiple passengers within a close proximity to a single pickup location, vehicles can pickup more passengers.
Ettalong Wharf was also introduced as a secondary hub in addition to the train station.
By creating a convenient, safe and reliable service CoastConnect increases patronage month-on-month and retains loyal passengers.