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The use of the MyBlue App and North Central RTD services is governed by the terms and conditions outlined below.
These terms are subject to change and will be updated by North Central RTD as needed. By downloading the App and/or using MyBlue, a User is taken to have accepted the terms and conditions in their entirety and a contractual relationship is formed between the User and North Central RTD with respect to complying with the Terms and Conditions. A User is responsible for their compliance with these terms and conditions (including any updated versions).
PLEASE ENSURE YOU HAVE READ AND UNDERSTAND THE TERMS AND CONDITIONS FULLY BEFORE USING THE APP OR MYBLUE SERVICES.
If a User does not agree to these terms and conditions they must not use the service or the app. These terms and conditions supersede any prior arrangement between the User and North Central RTD. North Central RTD may at any time update these terms, cease offering some or all of the services or terminate the contractual relationship established above. Amendments to these terms and conditions will be published on the North Central RTD website and continued use of the App or MyBlue services by the User is taken as acceptance of the amendments.
Users will require their own internet connection to use the application and will be responsible for any associated costs of data use. Users are responsible for enabling notifications from the MyBlue App to ensure Users receive confirmation of the booking, notification in relation to their trip, as well as any other updates or notifications from their Provider and/or North Central RTD. Users may choose not to enable notifications, however by doing so, User acknowledges that their use of the App may impact their use of the Services.
In these terms and conditions, the following terms and definitions apply unless otherwise stated:
“App” means the MyBlue customer application available for download from the Google Play and Apple iTunes stores.
“Associated Parties” include Provider’s related entities including collaborating agencies and transportation providers.
“Booking” means a confirmed agreement for Provider to pickup the User at a scheduled time and location and transport the User to an agreed location.
“Operator” refers to an employee of North Central RTD or collaborating agency who operates a vehicle to provide transportation service to customers within the service region.
“Provider” means North Central RTD or collaborating agency that provides transportation services to Users.
“Services” means the provision of On Demand transportation service provided by a North Central RTD Provider within a dedicated service region and available to be booked by the User.
“User” means any individual that downloads the App and/or uses the services.
“Vehicle” means any vehicle used by Provider to provide transportation services.
To access the services, Users will need to create an account in the App or through North Central RTD dispatch. The App accountholder must be 18 years or older. If the User of the App is under 18 years of age, you represent and agree that you give legal consent as parent or guardian to the child or family member between the ages of 13 and 18 to access the App and use the Service.
By becoming a User, individuals warrant that they have the right, authority, and capacity to enter into and abide by these terms and conditions.
NORTH CENTRAL RTD DOES NOT WARRANT THAT THE APP OR THE SERVICES WILL BE ACCURATE, RELIABLE, SECURE, ACCESSIBLE OR FREE FROM ERRORS OR DEFECTS. IT IS THE RESPONSIBILITY OF THE USER TO INVESTIGATE WHETHER USE OF THE SERVICES WILL MEET THEIR REQUIREMENTS.
Trips can be booked by using the MyBlue App or by calling North Central RTD Dispatch at (866) 206-0754.
TO BOARD VEHICLE, USERS MUST HAVE A BOOKING – Vehicle drivers will not, under any circumstances, pick up passengers hailing vehicles or passengers who have not booked a trip in advance, through the App or by phone.
When booking a trip, please have the following information ready:
1. Your name, address, and phone number.
2. The date for which you wish to schedule the trip.
3. The origin, destination, and desired time of your trip. If needed, schedule your return trip at the same time you make your initial trip reservation. Specific information on which building and/or entrance you wish to use.
4. Any special needs you may have, such as a mobility device, visual impairment, etc.
A booking is made upon confirmation from the Provider and notification of the estimated pick-up time is provided. Until a User has received this notification, no booking has been accepted by Provider.
Provider reserves the right to refuse ride to Users who do not have evidence of their booking in the form of either (i) a printed paper confirmation; or (ii) an App confirmation on their mobile phone which can be displayed to the Operator upon pickup.
You must be ready for your booked ride anytime between 15 minutes before and 15 minutes after your scheduled pick-up time (“Estimated Window”). Once the vehicle arrives, it cannot wait more than five minutes before proceeding to the next booked customer. If the vehicle must leave without picking you up, your trip will need to be rescheduled using the App or by calling dispatch. Every effort will be made to work you back into the schedule however, this may not always be possible. It is the responsibility of the User to be ready and waiting for their pick up in the Estimated Window surrounding their scheduled pick up time.
Children must be at least 8 years of age and not require the use of child restraints, including car seats or booster chairs, to be eligible to use the service. All children, regardless of age, must be able to be safely secured by standard safety belts. Passengers under the age of 13 years old must be accompanied by an adult.
Children 13 years and older can be a user of their parent or legal guardian’s App and travel independently with their parent’s consent on the application. If traveling independently, we highly recommend the booking is made on the phone or device they will be traveling with, to ensure they receive notifications about their trip. If a minor is traveling independently the parent or legal guardian agrees to be bound by the minor user’s use of the app and service.
Users must identify, at the time of booking, if additional passengers will be accompanying the User. User acknowledges that failure to notify Provider at the time of scheduling the booking of additional passengers entitles Provider to refuse service to the additional passengers and/or cancel the booking in its entirety. There may be a fee for each additional passenger accompanying the User.
The services currently do not provide for specifically allocated seating and it is therefore the responsibility of the User to select an available seat upon boarding the Vehicle. Provider requires all passengers to wear seat belts when using the service. The safety of the User, including the use of seatbelts, is the responsibility of the User in all circumstances.
All mobility devices must be secured to the floor of the vehicle during transportation. Passengers may not unsecure their mobility devices while the vehicle is in motion. Operators will secure all mobility devices. Users are required to wear lap and shoulder restraints. Operators will assist User with securing these restraints.
Passengers who fail to comply with this policy may be denied transportation, in accordance with ADA regulations.
Users traveling with portable oxygen must have tanks secured and stowed outside of the main passenger compartment. Operators will assist User in stowing portable oxygen tanks.
Users traveling with Service Animals must indicate during the booking process the animal type and number of Service Animals accompanying the User. MyBlue cannot accommodate emotional support animals or animals not specifically trained to complete a task for the User or one of the User’s booked guest passengers.
Trips can be canceled through the MyBlue app. If you cancel your trip more than 60 minutes ahead of your scheduled pick up time, you will be refunded in full. If you cancel your trip less than 60 minutes before your scheduled trip, or do not show up at the Estimated Window, you will not be refunded your fare.
If a user cancels more than three times within a three week period without notifying Provider in advance, the User’s services may be suspended and User may not be able to book On Demand trips in the future.
Fare for services are displayed on the App at the time of booking. Fares are charged based on the miles of the trip. Fares are determined by North Central RTD and may be changed from time to time – current pricing will be available on the North Central RTD website and in the App prior to booking a trip.
Payments will be processed in accordance with the method of payment selected at the time of booking by the User. Users who opt to pay fare at the time of boarding must have exact fare. Operators cannot make change and do not carry cash. Failure to pay for services when they become due and payable will entitle Operator to cancel the booking and/or refuse transportation to the User.
Users who wish to file a complaint regarding service provided by the Provider can do so by contacting North Central RTD. Contact information is as provided below:
North Central RTD
1327 N. Riverside Drive
Española, NM 87532
Phone: (505) 629-4725
In addition, the personal information of a User may be provided to third parties, associated parties, as well as Provider’s insurers and external legal advisors, in the event of a claim or accident.
The information and data from these services may be used to generate anonymized and aggregated statistical and analytical data to be used for the Provider's internal research and product development.
Personal information (information about passengers) collected from Users, such as name, date of birth, contact details, or sensitive personal information(including information about mobility/accessibility requirements) collected by Provider may be disclosed to collaborating agencies in order to provide transportation services to the User.
By using the services provided by the Provider, Users consent to the collection, use and disclosure of their personal information in the manner outlined above.
All IP associated with the services is owned by North Central RTD and associated parties unless otherwise specified. Through these terms and conditions, the User is granted a revocable, non-perpetual, non-exclusive license to use the App for the purposes outlined above and no other purpose.
Provider and North Central RTD give no warranties, and will not in any circumstances be liable for, the infringement of third party IP rights in relation to the use of the App.
Any material (other than personal information) uploaded by the User will become the property of Provider. This includes feedback comments, ratings of Operators or services and promotional materials uploaded onto social media sites and pinned to the services. By uploading any images or other materials onto public areas of the application, the User consents to the use of these in promotional material or other publications by Provider.
Provider will, at all times, use best endeavors to deliver the services outlines in these terms and conditions.
TO THE EXTENT PERMITTED BY LAW, PROVIDER AND ITS ASSOCIATED PARTIES ARE NOT LIABLE FOR ANY LOSS (INCLUDING DIRECT OR INDIRECT LOSSES, DAMAGE, LIABILITY OR EXPENSES) CAUSED BY OR CONTRIBUTED TO BY THE USER’S USE OF THE APP OR THE SERVICES.