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We collect the personal information entered into the App, or provided via telephone to Pīkau’s contact centre or provided to the driver of a Vehicle by Users. This includes name, e-mail address and accessibility requirements. A User may also elect to provide their phone number. Certain functionality within the App or the Website may depend on the provision of additional information from time to time, such as location information (and adjusting the settings of your device to turn location services on). The driver of a Vehicle may directly collect any further or missing personal information from Users necessary to provide the Services.
The provision of any of the abovementioned personal information is not mandatory, but a failure to do so may restrict the Services available or otherwise affect the functionality of the App or the Website for a User.
Statistical information is gathered automatically when you use the App. This includes User-specific behaviours, such as how far in advance they book, times they would book, when and how they cancel Trips and the ways the Services are used (App Statistics).
When you interact with the Website, certain information is recorded in the Website log files, which may include:
(Website Log Files)
Occasionally, we may conduct surveys to understand better the needs of Users in order to improve the App and/or the Website. The provision of any information in response to a survey is voluntary and we will never share this information with any third party without Users’ express consent.
The information and data from Services may be used to generate anonymized and aggregated statistical and analytical data and be used for the Associated Parties’ internal research and product development purposes and to conduct statistical analysis and identify trends and insights. In addition, the Associated Parties’ may supply the aggregated statistical and analytical data to third parties following our written consent.
Personal information provided is stored by us, and also on our behalf by an Associated Party Liftango Pty Ltd (Liftango) on AWS cloud servers hosted in Sydney, Australia. Your privacy is a high priority for us, and the Privacy Act 2020 (Privacy Act) applies to all personal information held by Pīkau and contractors who hold personal information on our behalf (whether in New Zealand or overseas). For backup purposes, copies of personal information, in-App messages and subscriber lists are also stored by Liftango in decentralised secure servers in Australia.
The App also stores some personal information on your device. It is your responsibility to ensure that the security features of your device are sufficient for your needs. This personal information will be deleted when the App is uninstalled from your device.
We may retain all personal information that we collected for as long is as necessary for us to carry out the purposes for which the information was collected, including the provisions of Services to you as a User. An archive of Website Log Files and associated analysis and reports are retained indefinitely by us as a way of measuring patterns of website traffic over the years and in order to facilitate future planning.
We (and our Associated Parties) use the abovementioned personal information to:
App Statistics are used at an aggregate, anonymised level for Associated Parties to carry out analysis for the Services as a concept. They are also used to facilitate the optimisation of parameters for the Services.
Website Log Files are used for statistical purposes only, including to:
The extent of your personal information disclosed to any driver of a Vehicle is limited to your first name, last name, email address and accessibility requirements. Additionally, any notes which you have chosen to add to a Booking request are visible to drivers.
We may also release your information when we believe release is appropriate and in compliance with the Privacy Act (including disclosure to relevant law enforcement agencies).
We will not otherwise sell, trade, or otherwise transfer to outside parties your personal information.
You have the ability to update and correct via the App the personal information that is connected to your account.
You also have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you would like to ask for a copy of your information, or to have it corrected, please contact us at email@example.com.
Where the App or the Website provides links to third party websites, these links are provided for information purposes only and we are not responsible for the content, copyright or privacy policies of these websites.