🇬🇧 FAQs

How do I register and download the app?

Download the app from the App Store (on iPhone) or the Google Play Store (on Android) and log in with your work email address. If your email address isn't working, please contact: Mobilitaet@behringwerke.de

Using the app

How do I use the Liftango app?

1. The first step is to download the app from your preferred app store (iOS and Android) by searching for “Liftango”.
2. Users must log in to the app with their work email address.
3. Create a simple profile that indicates your needs as a passenger or driver
4. Set the start and destination of your first trip and select "Drive", "Ride Along" or "I Don't Care" as both.
5. Be sure to indicate whether you want to depart or arrive at a specific time
6. In your trip planning screen, you can select additional options such as recurring trips (for the next 7 days) or return trips (plan both outbound and return trips in one operation)
7. Once this is completed, press Confirm and the app will search for matches

It's that simple!

For detailed instructions click here.

Is the app available to the public?

Only employees of the Behringwerke site with a valid business email address can use this app. If you work at the site but don't have a company email address, you can request access by sending an email to Mobilitaet@behringwerke.de .

How can I set my home and work address?

You can set multiple favorites in the app. These will then be available when you request a ride. The general business address, Emil-von-Behring-Straße 76, 35041 Marburg, cannot be used as a destination address. You can also select the desired parking area via the booking request (see the Parking section).

How can I create private trips?

Would you like to carpool with just one specific colleague? Private rides are possible with the Liftango carpooling app. Simply select the private ride option at the end of your booking request and follow the on-screen steps.

Can I cancel a trip?

Yes. You have the flexibility to schedule, accept, decline, or cancel a trip at any time. The Liftango app gives you the ability to schedule a ride on your own schedule at a time that's convenient for you.

How can I communicate with other users in the app?

You can communicate with your carpool match via SMS message from the app.

Parking

Where are the reserved parking spaces?

There are reserved carpool spaces in the following 6 parking areas:

• MARS
• M440
• M100
• M540
• H037
• H040
• H003

You will see these parking areas displayed in the map overview of the start and destination query within a trip booking with the parking symbol “P”.

How do I get a reserved parking space?

As a confirmed carpooler, you can get a reserved parking space. If you haven't found a passenger, you can also get a parking space as an individual, provided there are still spaces available.

How can I refuse a parking space if it is not needed?

The "Reject Parking" function allows you to decline parking spaces if the carpool already has a parking space available, for example, through a reserved parking space at the plant using a parking token. This is because the Liftango app can also be used for carpooling at the Behringwerke site without requiring a carpool parking space.

1. Open the trip in the app.
2. Set the map to full screen mode.
3. Click the pin for the destination location.
4. On the second screen, click “Reject” to reject the parking space.

How can I add more than one person to my carpool?

The "Add Additional Passengers" button allows you to add additional people to the carpool (the matching process only matches one driver and one passenger ). To add additional passengers to the carpool, select one or more passengers by entering their email address.

Here's how the notification for additional passengers works:

1. Open the trip in the app
2. Click on the “More passengers” button
3. Select another passenger by entering their email address

How can I add multiple vehicles to my account?

With the Multivehicle feature, you can save multiple vehicles in your user profile and choose which vehicle you want to use in each of your trips.

Manage your available vehicles via your profile:

1. Click on Profile.
2. On the second tab, navigate to "Auto" as shown in the image.
3. Select an available vehicle to update.
4. Select "Add Vehicle" to add another vehicle.

Select your vehicle as the driver when requesting a ride:

When you make a request, select your vehicle for the rideshare trip.

Change your vehicle as a driver in an existing carpool ( even after a parking space has been assigned ) :

1. Select the pencil next to your ride to edit it.
2. As described above, select the vehicle area on the screen for your ride
3. Select the vehicle you want to use for this carpool.

When will I receive my digital parking token?

As a carpooler, you will receive your digital parking token the evening before at 9:00 PM. This will be displayed when you book your ride. After 9:00 PM, the remaining parking spaces will be allocated according to a specific schedule.

Do I have to show my digital parking badge to access my reserved parking space?

Yes, if you have reserved parking spaces within the factory, you must show them to the security guards at the gate when entering.

What do I do if I forget my password?

When registering, enter your company email address and then click "Forgot password." You will then receive an email to reset your password, and you can then log in again directly with the new password.

Carpool Matching

Please follow best practices and only request one carpool per day to the Behringwerke site. Your parking space is reserved for the entire day. So, if you decide to travel with your carpooler later, there's no need to request another carpool. This ensures that enough parking spaces remain available for all other colleagues who also commute in carpools.

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For further questions, please contact mobilitaet@behringwerke.de